Store Policy
1. Order Processing
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Processing Time: Orders are typically processed within 2–3 business days. You will receive a confirmation email once your order is confirmed and soon after when it is dispatched.
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Special Editions: For orders that include signed copies or personalised editions of Grandma’s New Room, please allow an additional 2–3 days for customisation.
2. Shipping
Domestic (Australia):
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Standard Shipping: Delivered within 3–7 business days.
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Shipping Cost: Flat-rate $9.95.
Free shipping available on orders over $60.
International Orders:
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For international orders please contact us via the contact us form.
3. Signed Copies & Personalisation
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If you choose the signed copy or add a personal message during checkout, please note that:
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Extra processing time (2–3 business days) is required.
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You will have an option to add your personalisation details in the checkout notes.
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4. Digital Downloads
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Instant Access: Digital products are available for instant download immediately after payment.
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Non-refundable: Due to the immediate nature of digital downloads, these items are non-refundable.
5. Returns & Refunds
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Final Sale: Due to the personalised nature of many of our products, all sales are final.
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Damaged or Incorrect Orders: If your order arrives damaged or there is an error, please contact us via our contact form within 7 days of delivery to arrange for a replacement or refund for the affected item.
6. Gift Options
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Gift Wrapping: Choose our gift wrapping option at checkout for an additional fee.
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Gift Message: Add a personal note during checkout to include with your order.
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Gift Orders: Please note that for gift orders, returns and exchanges can only be processed if the item is defective or damaged; personalised items remain non-returnable.
7. Contact & Support
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If you have any questions or need assistance, please contact our customer support team at contact us or use our live chat feature on the website.
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We’re here to help ensure you have a smooth and enjoyable shopping experience.
Privacy & Safety
Privacy Policy
Last updated: 2025
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
1. What Information We Collect
We may collect the following information:
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Your name, email address, and billing information when you place an order
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Optional donation or tip details (if entered at checkout)
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Any messages you send us through contact forms or email
We do not store credit card information. Payments are securely processed via Wix Payments, PayPal, or other trusted providers.
2. How We Use Your Information
We use your information to:
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Process your order and deliver your digital downloads
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Respond to your messages or questions
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Improve our website and customer experience
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Share updates if you opt in to our mailing list
3. Sharing Your Information
We do not sell, rent, or share your personal data with third parties—except when necessary to process your order (e.g., payment platforms or email providers).
4. Cookies and Tracking
Our site may use cookies to:
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Remember your preferences
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Analyse site traffic
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Enhance your experience
You can adjust your cookie settings in your browser.
5. Your Rights
You can:
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Request a copy of the data we hold about you
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Ask us to delete your data
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Unsubscribe from our emails at any time
To request any of the above, please contact us
6. Contact Us
If you have questions about this Privacy Policy, please reach out:
Website: www.roywood.com.au contact us
Wholesale Inquiries
We welcome wholesale and bulk purchase inquiries from bookstores, schools, libraries, aged care providers, and community organisations.
Whether you're planning a reading event, stocking your shelves, or supporting intergenerational learning,
we’d love to hear from you.
Payment Methods
Credit / Debit Cards
PAYPAL
